AITechCrunch AI1h ago
The man who built Apple’s stores doesn’t buy Silicon Valley’s bet on AI
The man who built Apple’s stores doesn’t buy Silicon Valley’s bet on AI shopping
TL;DRApple retail pioneer Ron Johnson dismisses AI-driven shopping as overrated.
Why it matters: Challenges Silicon Valley's AI narrative; suggests human service still competitive advantage.
Apple Store architect Ron Johnson says Apple's secret sauce has always been its people.
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