AIPew Research Center2h ago

Survey: 28% of Americans use AI chatbots

Survey: 28% of Americans use AI chatbots to get health information quickly, 25% to figure out symptom causes, and 22% to get health information at no cost

Survey: 28% of Americans use AI chatbots

TL;DROver a quarter of Americans use AI chatbots for health advice, citing speed and cost.

Why it matters: Widespread reliance on unvetted AI for medical decisions poses public health risks and regulatory gaps.

Reasons include making diagnoses and learning more about lab results or treatments. Nearly all chatbot health users find this AI information helpful

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Source: Pew Research Center · Opens in new tab