AITechCrunch AI2h ago
OpenAI is gaining on Anthropic with business users, new data indicates
TL;DRBusinesses switch between OpenAI and Anthropic based on latest models, not loyalty.
Why it matters: Customer churn threatens AI companies' revenue predictability and valuation assumptions.
Businesses are willing to flop back and forth as each lab releases new models, volatility that should give both companies' investors pause about how "sticky" enterprise AI spending really is.
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