TechThe Register36m ago
NHS breach helpline left staff carrying a 'significant emotional burden'
TL;DRNHS breach helpline staff faced emotional strain handling distressed callers with minimal prep time.
Why it matters: Highlights how poor crisis management can harm workers and potentially compromise patient care decisions.
Team given a day's notice faced distressed callers, safeguarding decisions during project that stretched from 2 weeks to 11
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