TechBloomberg59m ago
Filing: the FTC is probing Block over inadequate customer service
Filing: the FTC is probing Block over inadequate customer service for frozen or deactivated Square accounts amid staffing cuts, following 1,500+ complaints
TL;DRFTC investigating Block for poor customer service on frozen accounts after 1,500+ complaints.
Why it matters: Could expose how cost-cutting compromises consumer protections and trigger regulatory action against fintech giants.
The Federal Trade Commission is investigating whether Block Inc., the parent of Square and Cash App, violated US consumer protection laws …
Read full articleSource: Bloomberg · Opens in new tab